SHIPPING, DELIVERY AND COLLECTIONS

1. Once the order is confirmed, no information or delivery details can be changed. 
    

2. Your products will generally be sent out within 7 working days after your order is placed. (Note: Pre-order items will be sent out after a designated period.) We will try our best to meet these estimates but cannot guarantee delivery times. 
    

3. Orders will be shipped by third party courier. You may refer to the tracking number from the link in the delivery notification email and check the status of your shipment by visiting the courier service's official website.
    

4. The shipping method for your purchased items is determined based on the type of products ordered. Smaller items are usually delivered through local courier services in Hong Kong, while larger items or furniture may be delivered through local trucking services after negotiation. If your order includes products to be delivered through multiple methods, or if it is an international order outside Hong Kong, there may be additional shipping fees and extra charges for international shipping requirements and safety packaging. Please contact us in advance to receive a detailed quotation.
    

5. Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications or customs clearance.
    

6. Products purchased may be subject to customs and export control laws and regulations. You agree to comply with all applicable international and national laws and regulations. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
    

7. Import Taxes & Duties - Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination and shall be charged on top of our selling price.
    

8. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us . For further details of charges, please contact your local customs office.
    

9. Customs & Regulations - You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
    

10. Foreign Transaction Fees - Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
     

11. A product will be your responsibility from the time the product is sent out to the registered address. You bear the possible risk of loss upon delivery to your registered address. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that the signature of the recipient or collector is evidence of due delivery and fulfilment of your order by us and you will release us from any and all liability with respect to the due and complete performance of your purchase order of products. You also accept the associated transfer of responsibility (including risk of loss) in the same way.
     

12. For service coverage and the exact terms of conditions of third party courier, please refer to courier service’s official website.
     

13. TTTTT reserves the right to update its shipping policy at its sole discretion without prior notice and changes will be posted on the Website. In the event of any dispute, the decision of TTTTT  shall be final and conclusive.

Shipping Policy - The Basics 

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to Include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.